服务运营｜ MS&OR 文章精选： 基于Fluid approximation和排队论的人员配置模型

作者信息：庞硕

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上一期，服务运营板块介绍了以排队论为基础的人员配置模型在医院急诊部门的应用（服务运营｜斯坦福大学商学院Yue Hu ：基于排队论的医院急诊部人员配置策略）， 文中的模型的一个重点是以fluid approximating 为基础。为了进一步拓展相关知识，今天， 我们重点关注并介绍了fluid approximation在以排队论为基础的人员配置调度模型中的几篇论文。本文介绍的论文如下：

1. Bassamboo, Achal, Ramandeep S. Randhawa, and Assaf Zeevi. "Capacity sizing under parameter uncertainty: Safety staffing principles revisited." Management Science 56.10 (2010): 1668-1686.
2. Harrison, J. Michael, and Assaf Zeevi. "A method for staffing large call centers based on stochastic fluid models." Manufacturing & Service Operations Management 7.1 (2005): 20-36.
3. Dong, Jing, and Rouba Ibrahim. "Managing supply in the on-demand economy: Flexible workers, full-time employees, or both?." Operations Research 68.4 (2020): 1238-1264.

参考文献：

1. Bassamboo, Achal, Ramandeep S. Randhawa, and Assaf Zeevi. "Capacity sizing under parameter uncertainty: Safety staffing principles revisited." Management Science 56.10 (2010): 1668-1686.
2. Harrison, J. Michael, and Assaf Zeevi. "A method for staffing large call centers based on stochastic fluid models." Manufacturing & Service Operations Management 7.1 (2005): 20-36.
3. Dong, Jing, and Rouba Ibrahim. "Managing supply in the on-demand economy: Flexible workers, full-time employees, or both?." Operations Research 68.4 (2020): 1238-1264.