文章目录
-
- 前言
- 解封全过程
-
- 提交工单
- [页面一 账号微死](#页面一 账号微死)
- [页面二 账号微活](#页面二 账号微活)
- 邮件battle过程
- 尾声
前言
一开始被封我以为是我发表了不当言论，因为我刚发一条discussion就被封了，但是后面发现这不是根本原因。应该是之前有人看我【记录】Copilot｜Github Copilot重新学生认证通过方法（2025年7月，包括2FA和认证材料、Why are you not on campus）问我怎么教育认证不通过的时候，我尝试帮他认证了一下（但最后还是在他自己的电脑上提交的认证材料）。
总之被封号很可能与发了discussion（导火索）、教育优惠（底层原因）和小号（封号的明面理由）有关，如果你是因为其他问题，解锁请参考一下其他人的经验。
- 仓库违反 DMCA：分享下我 GitHub 被封的经历 - www.leavesongs.com
- 不打算解封只打算备份账号：分享一次我github被封的经历以及迁移指南 - linwu - 知乎
- 系统风控监测到密码泄露：记录 Github 账号意外被封后恢复 - v2ex
关于 discussion 是封号导火索的例证：github 被封的经历 - 分享一下要注意避免的行为。
解封全过程
全过程可以直接参考Github自己发的解封教程（中文版）：
https://docs.github.com/zh/site-policy/acceptable-use-policies/GitHub 申诉和恢复
网上都说要手机号，实则不然。
只要邮箱就可以。
甚至我用的是qq邮箱都行。
根据这个教程你们可以看到它要求6个月内就发起申诉，不然它们有权永远拒绝你的申诉。如果你看到这篇博客的时候已经晚了，可以去这个链接备份一下你自己的star列表，[username]填自己的账号名：https://api.github.com/users/\[username\]/starred。
提交工单
如果你想跳过引导，你可以直接点击这个链接提交工单：https://support.github.com/contact-next/product-selection/account-restrictions
一步步跟着引导到提交工单的过程如下：
在这里提交：https://support.github.com/contact/cannot_sign_in
填写电子邮箱，然后选择账号被锁定，再过一下它弹出的验证码：
之后会发一封邮件到邮箱里：
然后你可能会看到两个不同的页面：
页面一 账号微死
我的账号已经申诉成功了所以我没有办法来到这个微死的页面，我这里引用了这个博主的图：https://blog.csdn.net/qq_75136161/article/details/137755898
工单内容
我是一气之下就直接提交了，也没参考别人的教程......甚至我都忘记了要表达严谨清楚，说我账号被disable了......
我的填写内容（可以看出来已经急得开始胡言乱语把向微软提交过pr都加进来了......都是些文档类型的pr）：
python
# Does your claim involve content on GitHub or npm.js?
GitHub
# What is the username and repository or package name that was impacted?
shandianchengzi
# Why are you requesting reinstatement? If you are requesting support for your account not related to moderation limits made on your account by GitHub please raise a support ticket instead.
My account was disabled and I can't login
# Have you previously contacted GitHub about this claim?
No
# Would you like to provide any additional information or context that would be helpful for our review of your reinstatement request?
I published a usual discussion in an organization, and then my account is blocked! "Access to your account has been suspended due to a violation of our Terms of Service."
I don't know why. I have over 100 repos and 59 followers in github, and commit for many repos including Microsoft's.
# I have reviewed and understand the GitHub Acceptable Use Policies and Community Guidelines.页面二 账号微活
我在账号死了的时候看到这个页面一是因为我在尝试拿小号交工单......请务必不要学我的行为，因为github不支持小号；二是因为提交完页面一的内容之后好像会自动跳转到这里允许补充说明更多情况。
点击联系Github支持：
选择Account Restriction：
最终会来到这个页面：
https://support.github.com/contact-next/product-selection/account-restrictions
工单内容
我记得我是直接粘贴的一个博主的工单，但是我找了很久也没找到具体是谁。
毫无感情正经申诉版本（推荐）
Subject：Account suspend: [Your GitHub Username]
Issue（可以狡辩自己没用小号，是拜托朋友帮忙申诉，我是狡辩了的，不过我现在已经把小号删了也忘了自己是怎么说的了。正常的申诉可以按下面这个思路）:
这个模板来自：GitHub 封号申诉工单模板 - 博客园。
Dear GitHub Support Team
I hope this message finds you well. I am writing to request the reinstatement of my GitHub account, which was recently suspended. My account username is [Your GitHub Username], and the email associated with the account is [Your Email Address]. I kindly ask for your assistance in reactivating my GitHub account. Thank you for your attention to this matter.
Best regards后面如实填写。
我小号发了这个工单之后，收到回复说让我别用这个账号登录提交工单，去那边正经的工单提交；我说正经工单不理我能不能帮我催一下，我忘记他怎么回复的了，也不知道起没起作用，反正最终我的正式工单收到了回复。
带情绪的申诉版本
我申诉的时候是猜测编辑的discussion有问题，但是我没有证据，我只能在申诉的时候道歉，但是我又不觉得自己有问题，最后就是礼貌又客气地发了一封抱怨的issue（不要学我，最好是直接说自己要申诉、不知道为什么被封就好了）：
Subject：Account suspend: [Your GitHub Username]
Dear GitHub Support Team,
I'm writing to follow up on my previous appeal regarding the suspension of my account (shandianchengzi). I wanted to provide additional context to assist with your review:
My account has been active for nearly six years with 59 followers, and I've consistently contributed to open-source projects in good faith. The suspension may have been triggered by either:
1. Unintentional Sensitive Content: While developing a word-cloud tool for current affairs, I might have overlooked politically sensitive material requiring desensitization.
2. Automated Flagging: The volume/length of my recent edits could have been misclassified as AI-generated spam.
I deeply regret any oversight and will ensure strict adherence to GitHub's policies moving forward. This account is critical to my work and studies, and I'd be grateful for the opportunity to correct any mistakes.
Thank you for your time and reconsideration. Please let me know if further details are needed.
Best regards,
shandianchengzi后面如实填写。
邮件battle过程
我是周末提交的工单，所以确实一时半会儿不会收到回复。
等了几天之后收到了邮件回复，之后的信息都在邮件中回就行。
回的时候可以用gemini辅助一下，它比较理智冷静，对国外社区的规范也熟悉一些------换成deepseek能吵起来。
Round 1：搞清楚怎么被封的
GitHub Support
Hi there,
Thank you for contacting GitHub Support.
Sometimes our abuse detecting systems highlight accounts that needs to be manually reviewed.
Upon review, it seems your account has restrictions imposed due to violating our terms, it appears you may have created more than one free account which is in violation of the GitHub Terms of Service.
We will be happy to further review this account if you could validate to us in writing that you would keep to our terms and merge or delete the additional accounts you no longer want to use.
Best regards,
Wick
分析
它说是因为违反服务协议被封的，我点进去看了服务协议，说Github不支持小号。但是我的小号是好多年之前注册的，早不封晚不封，怎么现在突然封了，肯定根本原因不是这个。但是我还是要先删除我的小号然后道歉。
Round 2: 删除已知小号然后道歉
这里把小号的名字脱敏了，因为小号名称比较有针对性。
Me
Hi Wick,
Thank you for the notification and for clarifying the restriction on my account.
I sincerely apologize for inadvertently violating the GitHub Terms of Service by having more than one free account.
I have already taken immediate action and permanently deleted what I believe to be the second account you referred to, which was associated with the URL https://github.com/xxx and the email xxx@xxx.com. This account was created for temporary machine use and I apologize for the oversight in failing to delete it sooner.
I formally confirm in writing that I will strictly adhere to GitHub's Terms of Service moving forward, including the policy regarding a single free account per user.
I look forward to the resolution of this matter and having the restrictions removed.
Thank you for your understanding and assistance.
Best regards,
shandianchengzi
分析
我其实看完服务协议很不服气，因为我的那个小号就是个机器人临时小号，不违反他们的服务协议，所以我虽然删了但是一点也不爽。但是我在Gemini的劝诫下还是发了一封心平气和的邮件，只是夹带说了一句只是temporary machine use。
Round 3: 处理所有小号
Github Support
Github那边列出了我所有的小号（甚至还有一些号不是我的）：
Hi there,
Thanks for your response.
Please see the list of associated accounts.
xxx1
shandianchengzi
xxx2
shandianchengzi
xxx3We'd ask you merge your accounts or delete one of them using these steps
Merging multiple personal accounts
Deleting your personal account
Please let me know if you need anything else.
Best regards,
Wick
分析
可以看出来他们判定小号就是在同一台设备或者同一个IP上一起登录过。有些账号不是我的肯定不能删，所以还是得进行新一轮的argue，不过不能跟他说我是为了教育优惠帮别人临时登录，不然万一他觉得我有问题把我教育优惠停了我上哪说理去。
但是好在他发完这个消息，我就能登录了。
Me
除了账号问题我还发现我的follower被清空了，我也一并跟他说了。
Hi Wick,
Thank you for providing the list of associated accounts. I have taken immediate action to ensure I comply with GitHub's Terms of Service, and I would like to clarify the status of each account listed:
-
Accounts Managed/Deleted by Me
xxx1: This was an empty, temporary account. I have permanently deleted it immediately using the provided steps.
shandianchengzi: This is my sole, active account that I intend to keep using. I formally confirm that I will only maintain this single free account moving forward.
-
Accounts Not Owned or Controlled by Me
xxx2: This account does not belong to me . I briefly logged into this account only once, at the owner's request, to assist with a minor billing name configuration issue. I have no control or access to this account, and the owner regularly accesses it from a different geographical area.
xxx3: This account does not belong to me . It was created by me for my friend, using her email and password , for a specific, temporary programming project. I have since lost access to this account and cannot merge or delete it as I am not the owner and do not know the current password.
-
Follower Count Issue
Now that I have addressed all the accounts I can control, I have noticed an issue with my main account, shandianchengzi. When logging in, I found that my Followers and Following counts have both been reset to zero (0) .
Could you please confirm if this is a side effect of the review process? I would like to know if these counts can and will be recovered once my account compliance status is fully restored.
Thank you for your assistance in finalizing the account review and addressing the follower count issue. I look forward to your positive confirmation.
Best regards,
shandianchengzi
Round 4: 后续关于follower和fork权限等问题
总之就是他承诺会恢复，但是等了很久也没恢复，我问他怎么回事，但是问了也没用，他说我的工单被转移给别人了。过了大概半个月终于正常了。
Github Support
Hi there,
Thanks for your response.
We've cleared the restrictions from your account, so you have full access to GitHub again.
Regarding you question on the follower count issues, It's normal to see Followers/Following temporarily show as 0 after an account review. Once your account is fully reinstated, those counts are recalculated and typically return within a few hours (sometimes up to 24 hours). If you still see 0 after about a day, let me know and I'll run a refresh on our side to restore the correct counts.
Please let me know if you need anything else.
Best regards,
Wick
Me
Hi Wick,
Thank you very much for confirming that the restrictions have been cleared from my account. I appreciate your assistance with the review process.
I am writing to follow up on a few lingering issues, as I have now waited approximately six days, exceeding the 24-hour timeframe you mentioned for the account state to fully refresh:
Follower Count Issue: My profile's Followers count still displays as 0. However, when I click on the count, I can see the actual list of my followers, indicating the data is present but the count is not displaying correctly.
Functionality Limitations: I have noticed two other persistent functional limitations, which suggest the account state is not yet fully reinstated:
I cannot fork any repository.
I cannot accept invitations to join others' private repositories.
Given these continued issues, could you please run the refresh operation on your end as you previously suggested to fully restore my account's functionality?
Thank you for your time and continued support in fully reinstating my account.
Best regards,
shandianchengzi
Github Support
Hi again,
Thank you for writing back.
I am going to route your ticket to the team that is better suited to assist you with this. Someone from that team will reach out to you with next steps or further questions.
I hope this helps to clear things up. Feel free to reach out again at anytime should you have any additional questions.
Best regards,
Wick
尾声
总之不要创建小号也别登别人的账号吧，然后就是少发discussion免得触发github的风控检查。
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