k8s运维工程师

K8S Interview

I) Job Description:

About This Job:

Tier 2 Technical Support Engineers play a key role as the front-line interface between our customer

and internal project team and operate as a second level of support after basic user-level support (L1).

Their primary responsibility is to provide customer support by resolving technical support incidents

or service requests in accordance with applicable service level agreements. This role is customer

facing and requires excellent verbal and written communication skills in English as well as the ability

to work under pressure when customers are experiencing critical (P1) incidents.

Key Responsibilities:

• Responsible for responding to, investigating and resolution of customer support tickets

within SLAs.

• Responsible for troubleshooting customer queries via 24hours duty phone call hotline.

Escalate to relevant L3 support personnel if needed.

• Effectively document investigative steps and analysis to escalate technical issues to the

Product and Engineering team (Tier 3).

• Escalate incident tickets through the incident ticketing system and hold those escalated

to accountable for responding in accordance with SLAs.

• Provide prompt, professional, and accurate communication with customers, vendors,

and colleagues. Able to explain what happened and why, whilst proposing solutions and

securing sponsorship to implement them.

• Prioritize and manage multiple open tickets at one time.

• Manage problem tickets following the standard operational flow.

• Identify new problems, defects, or abnormalities through system health checks.

• Maintain the Production platform version information, and plan release upgrade

implementation.

• Interface with customers, and prepare and submit documents related to service

requests, change requests, and new version releases.

• Maintain up-to-date troubleshooting documentation.

• Provide input towards general process improvement.

• Willingness to work nights, weekends, and/or public holidays if any P1 incident requires

prompt attention.

• Responsible for monthly SLA KPI (incident, problem), accuracy related reporting

• Preferably, basic to intermediate level technical troubleshooting knowledge of Linux and

Kubernetes.

Key Accountabilities (Effort)

• Managing customer support tickets to agreed service levels (60%)

• Assisting in collating and documenting incident root cause analysis (10%)

• Supporting project release task from internal testing till production deployment (10%)

• Regularly monitor and maintain system health (10%)

• Monthly reporting (10%)

II) learn video for several hours on bilibili

III) combine kubernates & docker together, review Docker

VI) learn the kubernates on Youtube

V) find some interview questions on the CSDN or Leetcode, etc

相关推荐
ghostwritten12 分钟前
Docker Registry Clean
运维·docker·容器
niuniu_66628 分钟前
简单的自动化场景(以 Chrome 浏览器 为例)
运维·chrome·python·selenium·测试工具·自动化·安全性测试
宋冠巡1 小时前
Windows安装Docker(Docker Desktop)
windows·docker·容器
小马爱打代码2 小时前
Kubernetes 中部署 Ceph,构建高可用分布式存储服务
分布式·ceph·kubernetes
这儿有一堆花2 小时前
Kali Linux 2025.1a:主题焕新与树莓派支持的深度解析
linux·运维·服务器
wanhengidc2 小时前
算力服务器和普通服务器之间的不同之处
运维·服务器
阿噜噜小栈2 小时前
最新国内可用的Docker镜像加速器地址收集
运维·笔记·docker·容器
云上艺旅2 小时前
K8S学习之基础六十八:Rancher创建deployments资源
学习·云原生·容器·kubernetes·rancher
rider1892 小时前
【4】搭建k8s集群系列(二进制部署)之安装master节点服务(kube-apiserver)
云原生·容器·kubernetes
海鸥814 小时前
podman和与docker的比较 及podman使用
docker·容器·podman